Frequently Asked Questions

Booking with us is simple and secure. Browse our selection of excursions and events on the Canary Islands, select your preferred date and number of participants, and proceed to checkout. You'll receive instant confirmation via email with your booking details and tickets. All bookings are processed through our secure payment system.

Yes, modifications and cancellations are subject to the specific terms of each experience provider. Most excursions allow free cancellation up to 24-48 hours before the scheduled time. Please check the cancellation policy on your booking confirmation or contact our customer support team for assistance with changes.

We accept all major credit cards (Visa, Mastercard, American Express), debit cards, and digital payment methods including PayPal and Apple Pay. All transactions are processed securely through encrypted payment gateways to protect your financial information.

Absolutely. While we act as a booking platform connecting you with trusted experience providers, we stand behind every booking with our money-back guarantee. If you're not satisfied with your experience or if the provider fails to deliver as promised, contact us within 48 hours and we'll work to resolve the issue or provide a full refund.

Payment is processed immediately upon booking confirmation. You'll receive a receipt via email, and your tickets will be available instantly in your account. This ensures your spot is secured with the experience provider right away.

We offer a wide variety of experiences across the Canary Islands, including boat tours, whale watching, water sports, hiking excursions, cultural tours, wine tastings, adventure activities, sunset cruises, and special events. Each experience is carefully selected and provided by licensed, professional operators.

Yes, all our partner companies are fully licensed, insured, and comply with local safety regulations. We carefully vet each provider to ensure they meet our quality and safety standards before offering their experiences on our platform.

Your tickets are delivered instantly via email after booking confirmation. You can present them on your mobile device or print them out. Each ticket includes a unique QR code and booking reference number for easy check-in with the experience provider.

Requirements vary by experience, but generally we recommend bringing your booking confirmation, valid ID, sunscreen, comfortable clothing, and water. Specific requirements such as swimwear, hiking boots, or special equipment will be listed in your booking confirmation email.

This depends on the specific excursion. Many of our experiences include hotel pickup and drop-off, while others require you to meet at a designated location. Transportation details are clearly indicated in each experience description and your booking confirmation.

Safety is our top priority. If an experience is cancelled due to unsafe weather conditions, you'll be offered the option to reschedule for another date or receive a full refund. The experience provider will contact you directly if weather-related changes are necessary.

Yes, we offer group bookings and private experiences. For groups of 10 or more, or for private event requests, please contact our customer service team who can arrange special rates and customized experiences tailored to your needs.

Age restrictions vary by experience. Some activities are family-friendly and welcome children of all ages, while others may have minimum age requirements for safety reasons. Age restrictions and child pricing are clearly stated in each experience description.

We serve as a trusted intermediary connecting you with the best experience providers across the Canary Islands. While the experiences are operated by our partner companies, we handle all bookings, payments, and customer support. We carefully select and monitor our partners to ensure quality and reliability, and we guarantee your satisfaction with our money-back promise.

Our customer support team is available 24/7 to assist you. You can reach us via email, phone, or live chat on our website. Contact details are provided in your booking confirmation email. We typically respond to inquiries within 2 hours during business hours and within 24 hours outside business hours.